Znuny GmbH

Enables agents and customers to change their Active Directory passwords directly within the Znuny interface while adhering to existing domain security and complexity policies.

Enhances attachment handling by allowing agents to preview images, download multiple files as a ZIP archive, and reuse attachments from previous articles within the same ticket.

Adds dynamic field types to Znuny that allow agents to query and select data from external SQL databases via autocomplete dropdowns or multiselect fields.

Enables external systems to interact with Znuny tickets using their own reference IDs via the Generic Interface. It automatically creates a new ticket if no match is found or updates an existing one if the reference matches.

Prevents closed tickets from being reopened after a defined time period by automatically routing late customer replies into new tickets or rejecting them.

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.

A monitoring add-on that provides a web service interface to programmatically check the health, background jobs, and operational state of a Znuny instance.

A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.

The official ITIL-compliant extension bundle for Znuny and OTRS, providing a comprehensive suite of modules for CMDB, Change Management, Incident/Problem Management, and Service Level Management.

Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.

Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.

Provides Service Level Management (SLM) features for Znuny and OTRS, including SLA definition, monitoring, and comprehensive reporting for service levels.

A Ruby gem for parsing, manipulating, and storing SOPM files and generating OPM strings for OTRS, Znuny, and OTOBO.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual generation by agents and automated creation via ticket transitions.

A Python client library for the Znuny and OTRS REST API, enabling programmatic management of tickets, articles, and users.

Enables structured approval workflows by allowing agents to request approvals from internal or external users via email notifications without requiring system access.

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

A Ruby library for parsing, manipulating, and storing Zammad package files (.szpm and .zpm). It provides the necessary tooling for developers to build and manage extensions for the Zammad helpdesk system.

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.

Extends the automatic acknowledgement system to send responses to all recipients (including those in CC) of an incoming email, rather than just the original sender.

A Sublime Text plugin providing snippets, completions, and build systems to streamline development for Znuny and OTRS.

Enables URL-based Computer Telephony Integration (CTI) to handle incoming calls by automatically opening customer or ticket screens based on the CallerID.

Integrates Google Maps into the dashboard to visualize customer locations based on their address data and ticket history.

Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).

Allows administrators to customize ticket priority colors in the ticket overview and zoom screens via SysConfig without manual CSS modifications.

Enables rich text editing for FAQ articles even when global rich text support is disabled in the system configuration.

Provides the ability to suspend ticket escalations based on specific ticket states, preventing SLA timers from running when a ticket is in a pending or waiting status.

Adds configurable external links to the navigation bars of the agent and customer interfaces for quick access to third-party tools.

Enables sending articles via email through Generic Interface TicketCreate and TicketUpdate operations. This functionality was integrated into the Znuny core starting with version 6.1.

Enables the recording of time units within process management activity dialogs without requiring an article field to be present or displayed.

Adds a 'Quick Close' button to the ticket zoom and overview screens, allowing agents to close tickets instantly with predefined settings and optional articles.

Integrates the official Znuny package repository into the OTRS and Znuny package manager, providing easy access to a wide range of public and private add-ons.

Adds a second set of phone and email ticket creation screens with independent configuration options, allowing for different mandatory fields or default values.

Allows administrators to define individual session idle timeout limits for agents, overriding the global system default for specific users or shared terminals.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact, adding a dedicated dynamic field for tracking.

Allows defining ticket escalations based on ticket type and priority, offering more granular control than standard queue or SLA-based settings.

A CKEditor 5 plugin for Znuny that provides extendable autocomplete functionality, including mentions and HTML replacement logic for the ticket editor.

A development utility for Znuny and OTRS that checks extension packages for compliance with coding standards and best practices.