KIX
ActiveITSM and service management platform derived from OTRS, developed by KIX Service Software GmbH, focused on asset management and CMDB.
Perl
Perl backend, TypeScript frontend, Docker (MySQL/MariaDB, Redis)
GNU AGPL v3.0
.opm
2006
Versionshistorie
Stabilization release (build 5130) focused on bug fixes, performance, and organization structures. A PostgreSQL 15 switch is announced for v38.
ChangelogMajor feature release (build 4830) with configuration and data-model changes; review GUI configuration defaults when updating.
ChangelogKompatible Pakete
Deskcenter Management Suite Connector
by KIX GmbH
Integration module for KIX for the automated import of hardware and software inventory data from the Deskcenter Management Suite into the KIX CMDB.
KIX ITIL Practices Add-on
by KIX GmbH
A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.
KIX Field Agent
by KIX GmbH
Mobile application for KIX field service teams to manage tickets, assets, and checklists offline.
KIX Field Agent (Android)
by KIX GmbH
Mobile app for KIX field service technicians to manage tickets, access CMDB assets, and use the knowledge base – even offline.
KIX ITIL Practices Add-on
by KIX Service Software GmbH
PinkVerify certified ITIL 4 practices for KIX Pro, including preconfigured workflows for Change, Problem, and Release Management.
KIX Kanban
Featuredby KIX GmbH
A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards.
KIX Maintenance Plan
by KIX GmbH
Automates the planning, scheduling, and documentation of recurring maintenance tasks for IT assets and technical equipment in KIX Pro.
laupe/otrs-api
A PHP library for interacting with the OTRS Generic Interface via the SOAP protocol.
@otrs/client-lib
by Jake Morris
Official JavaScript/TypeScript library for interacting with OTRS-based systems via the Generic Interface.
KIX im Vergleich
Datenbasierte Entscheidungshilfen zu Architektur, Sicherheit, Community und Betrieb.
- KIX vs OTOBO: Asset ITSM vs Docker OTRS ForkComparing KIX 18 and OTOBO: A rewrite with integrated CMDB versus an OTRS fork featuring Docker, Elasticsearch, Redis, and .opm packages.
- KIX vs Zammad: Technical ITSM or Modern Helpdesk?Comparing KIX 18 and Zammad: CMDB and technical service management versus a Ruby on Rails multi-channel helpdesk.
- KIX vs Znuny: CMDB Platform or Classic OTRS Successor?KIX and Znuny compared for IT admins: CMDB and KIX 18 vs. OTRS-leaning LAMP architecture, LTS, and the .opm ecosystem.
Verwandte Systeme
O-Fork
ActiveActively maintained Perl-based open-source ticket system in the OTRS family, distributed with .opm extension packages.
OTOBO
ActiveOpen-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.
OTRS Community Edition
ActiveCenturan-maintained continuation of the discontinued original OTRS Community Edition, separate from the commercial OTRS product.
Znuny
ActiveOpen-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.