KIX Field Agent
Freeby KIX GmbHcommunity
Mobile application for KIX field service teams to manage tickets, assets, and checklists offline.
The KIX Field Agent app is the mobile solution for service technicians and field staff working with KIX 18. It enables seamless processing of assigned tickets and work orders directly on-site – even in environments without internet access. Technicians have access to all relevant information such as asset data (CMDB), knowledge base articles (FAQ), and communication history. The app supports documentation through photos, checklists, and time tracking. Once a job is completed, a work report can be generated and signed by the customer directly on the device. Synchronization with the KIX backend occurs automatically as soon as a connection is re-established. Use of the app requires an installation of KIX Start, KIX Pro (version 18 or higher), or a KIX Cloud environment.
Features
Offline Mode
Enables processing of tickets and work orders without an active internet connection.
CMDB Integration
Access asset and device information on-site, including QR code scanning support.
Checklists
Standardized task processing through integrated checklists.
Digital Signature
Customers can sign off on service reports digitally directly on the mobile device.
Time Tracking
Direct recording of working hours within the ticket during field service.