Service Management

Limits the time window for reopening closed tickets via customer replies, automatically creating new tickets or rejecting replies once the period expires.

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.

Mobile application for KIX field service teams to manage tickets, assets, and checklists offline.

Mobile app for KIX field service technicians to manage tickets, access CMDB assets, and use the knowledge base – even offline.

Provides a visual, category-based service catalog for the OTOBO customer portal for easy IT service requests.

Enhances OTOBO with a visual, tile-based service catalog for the customer interface.

Displays a visual SLA escalation progress bar and status remarks on the Ticket Zoom screen.

Multi-level service selection (tree view) for OTRS and Znuny.

Backend API service for the LigeroSmart ServiceControl module.

Enables structured approval workflows via email for internal and external users without requiring system access.

Displays the remaining time until a ticket is automatically unlocked directly within the ticket zoom view for agents.

Enables sorting of tickets in QueueView, StatusView, and LockedView based on the timestamp of the last contact.

Enables ticket escalations based on type and priority instead of just queue or SLA.