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KIX Field Agent (Android)

Free

by KIX GmbHcommunity

Mobile app for KIX field service technicians to manage tickets, access CMDB assets, and use the knowledge base – even offline.

The KIX Field Agent is the mobile extension for the KIX Service Management System, optimized for field service technicians. The app provides access to assigned tickets, customer data, and asset information (CMDB) directly on-site. A key focus is offline capability: all data relevant to a task is synchronized in advance, allowing documentation, time tracking, and material usage to be recorded even without network coverage. Once the task is complete, the customer can sign the work report directly on the tablet or smartphone. The app also supports navigation to the service location and asset identification via QR code. Use of the app requires a KIX backend (Pro, Cloud, or Start from version 18 onwards).

Features

  • Offline Mode

    Enables processing of tickets and orders without an active internet connection; synchronization occurs automatically upon reconnection.

  • CMDB & Asset Access

    Direct access to the asset database (CMDB) including a QR code scanner for quick device identification.

  • Time Tracking & Signature

    Recording of working hours and completion of orders via digital signature directly on the mobile device.

  • Documentation & Knowledge Base

    Attaching photos and documents to tickets as well as access to the KIX knowledge base (FAQ).

Categories

Mobile AppField ServiceOffline AccessTicketingCMDBAndroidService ManagementMobile

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