ITSM Core for OTOBO

The ITSM Core package is the centerpiece of ITIL-compliant functionalities in OTOBO. It provides the foundational infrastructure required by all other ITSM modules (such as Configuration Management, Change Management, and Incident/Problem Management). Core features include the management of services and SLAs, as well as the implementation of a matrix for automatic ticket prioritization based on business impact. It integrates seamlessly into the OTOBO framework and utilizes the General Catalog for defining ITSM-specific states and types.