Rother OSS GmbH
companyRother OSS GmbH is the creator and primary maintainer of OTOBO, a flexible open-source ITSM and service management suite forked from OTRS. Based in Germany, the company provides enterprise-grade support, managed hosting, consulting, and professional services. They specialize in migrating OTRS systems to OTOBO and developing custom extensions for the platform.
Betreute Systeme
Services & Support
Enterprise OTOBO support
Pricing on requestProfessional support for OTOBO installations and operations.
Managed OTOBO hosting
Pricing on requestHosted OTOBO options with maintenance and operations support.
Migration and upgrade services
Pricing on requestMigration support for moving from OTRS and other legacy stacks.
Support SLA details
Support SLAs
Support SLA details
- Response
- Contract dependent
- Resolution
- Contract dependent
- Availability
- Defined per support agreement
- Coverage
- Business hours and extended options
SLA values should be confirmed in the selected support plan.
Veröffentlichte Pakete
AppointmentToTicket
by Rother OSS GmbH
Automatically create tickets from calendar appointments at a defined time.
Discrete System Addresses
by Rother OSS GmbH
Restrict system email addresses to specific queues.
DynamicFieldAttachment
by Rother OSS GmbH
Adds a dynamic field type for file attachments to the system.
DynamicFieldsTicketAttributes
by Rother OSS GmbH
Enables the use of standard ticket attributes as dynamic fields in OTOBO.
ITSM Core for OTOBO
by Rother OSS GmbH
The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.
ITSM Public CMDB
by Rother OSS GmbH
Provides a public interface to view specific CMDB configuration items without authentication.
MasterSlave
by Rother OSS GmbH
Enables master-slave ticket relationships to synchronize actions from a master to slave tickets.
otobo-ai-services
by Rother OSS GmbH
Modular RAG service for OTOBO AI features (response suggestions & chat).
OTOBO ITSM Configuration Management
Featuredby Rother OSS GmbH
The official Configuration Management Database (CMDB) for OTOBO, providing tools to document IT assets, configuration items, and their interdependencies.
OTOBO CMDB (ITSMConfigurationManagement)
by Rother OSS GmbH
Central Configuration Management Database (CMDB) for OTOBO to manage assets and their relationships.
OTOBO ITSM
Featuredby Rother OSS GmbH
The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.
OTOBO Kanban Board
by Rother OSS GmbH
A visual task management extension for OTOBO that enables agents to organize and move tickets across customizable columns using a drag-and-drop interface.
OTOBO Kanban Board
by Rother OSS GmbH
Integrated Kanban board for visual task and ticket management in OTOBO.
OTOBO Service Catalog
by Rother OSS GmbH
Enhances OTOBO with a visual, tile-based service catalog for the customer interface.
SystemMonitoring
Featuredby Rother OSS GmbH
Integrates OTOBO with monitoring systems like Nagios, Icinga, and Zabbix to automate ticket creation and state management.
