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AppointmentToTicket

Free

by Rother OSS GmbHcompany

Automatically create tickets from calendar appointments at a defined time.

The AppointmentToTicket package extends OTOBO and Znuny with the ability to automatically generate tickets based on calendar appointments. Unlike manual creation, this module allows scheduling ticket creation at a defined point in time relative to the appointment (e.g., for preparation tasks before a meeting or documentation follow-ups after an event). The resulting tickets can be populated with predefined values for Queue, State, Type, and other attributes, significantly improving process automation within service management.

Features

  • Time-controlled Ticket Creation

    Allows the automatic creation of tickets at a freely selectable point in time relative to a calendar appointment (e.g., 15 minutes before start).

  • Configurable Ticket Parameters

    All ticket attributes such as Queue, State, Priority, and Owner can be pre-configured for the automatic creation.

  • Calendar Integration

    Seamless integration into the standard calendar module of OTOBO and Znuny.

Categories

calendarautomationworkflowappointmentWorkflow Automation

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