OTOBO ITSM

Name: OTOBO ITSM
Brand: Rother OSS GmbH
Availability: InStock

Featured Free

The official ITIL-aligned ITSM extension for OTOBO, providing a comprehensive suite of modules for Change, Incident, Problem, and Configuration Management.

OTOBO ITSM is the official, ITIL-aligned extension suite for the OTOBO service management platform. It transforms the core ticketing system into a full-featured ITSM solution through specialized modules such as ITSMCore, ITSMConfigurationManagement (CMDB), ITSMChangeManagement, ITSMIncidentProblemManagement, and ITSMServiceLevelManagement. The suite enables the mapping of the entire service lifecycle according to ITIL best practices and provides extensive features for asset tracking, change workflows, and SLA monitoring. It is fully open-source and maintained directly by the OTOBO manufacturer.

Features

CMDB / Configuration Management
Centralized database for managing Configuration Items (CIs) and their complex relationships.
Change Management
Structured workflows for requesting, approving, and documenting changes to the IT infrastructure.
Incident & Problem Management
Optimized processes for rapid incident resolution and identification of root causes.
Service Level Management
Precise definition and monitoring of Service Level Agreements (SLAs) and service catalogs.