SystemMonitoring

The SystemMonitoring package for OTOBO provides seamless integration between the ticketing system and IT monitoring solutions. It primarily functions as a PostMaster filter that analyzes incoming notification emails. When a monitoring system reports an error (e.g., CRITICAL or DOWN), OTOBO automatically creates a ticket. As soon as the system sends a recovery notification (e.g., OK or UP), the corresponding ticket is automatically closed. This significantly reduces manual effort for administrators and ensures that monitoring events are documented without gaps. The package is highly configurable and supports various monitoring suites through customizable regular expressions for host, service, and state detection.