Znuny-CustomerViewDynamicFields
Freeby Znuny GmbHcompany
Enables the display and editing of dynamic fields within the agent dialog for setting or changing a ticket's customer (AgentTicketCustomer).
This add-on for Znuny and OTRS Community Edition extends the standard customer assignment dialog (AgentTicketCustomer). Normally, only basic customer information can be viewed in this dialog. With this package, administrators can configure specific dynamic fields to be displayed and directly edited by the agent within the dialog. This is particularly useful when customer-related additional data needs to be updated during ticket processing or a customer change without having to leave the dialog.
Features
Display Dynamic Fields
Enables the display of dynamic fields in the customer assignment dialog (AgentTicketCustomer).
Editing in Customer Dialog
Allows editing of dynamic fields directly when setting or changing the ticket customer.
SysConfig Control
The fields to be displayed can be flexibly defined via the system configuration (SysConfig).