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GenericInterfaceExtended

Free

by Intelicolabcompany

Extends the Generic Interface with REST operations for LinkObject, Service, SLA, FAQ, and TicketMerge.

This package extends the Generic Interface of Znuny, OTRS, and OTOBO with a variety of useful REST operations that are missing from the standard feature set. It enables external systems to interact with links (LinkObject), services, SLAs, and FAQ articles. Additionally, it provides an operation for merging tickets (TicketMerge). This is particularly helpful for complex integrations where external applications need to perform deep actions within the ticket system without direct database access.

Features

  • LinkObject Operations

    Allows adding, deleting, and listing links between objects (e.g., ticket to ticket) via REST.

  • Service & SLA Operations

    Provides operations to retrieve details and lists for Services and Service Level Agreements (SLAs).

  • FAQ Operations

    Enables searching for FAQ articles and retrieving FAQ details via the Generic Interface.

  • TicketMerge Operation

    Allows merging tickets through a REST interface.

Categories

REST APIGeneric InterfaceIntegrationautomationLinkObjectFAQService ManagementIntegrations & APIWorkflow Automation

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