OTRS SLA Progress Bar and Remark
FreeDisplays a visual SLA escalation progress bar and status remarks on the Ticket Zoom screen.
This add-on enhances the Ticket Zoom screen in OTRS and Znuny by integrating a progress bar that visualizes the remaining time until SLA escalation. It provides agents with a quick overview of whether a ticket is nearing escalation or if the Service Level Agreements (SLA) have already been breached. Colors and the display of textual remarks are customizable via the System Configuration.
Features
Visual SLA Progress Bar
Displays a colored bar visualizing the progress towards the next SLA escalation.
Status Remarks
Adds textual hints like 'Breach' or 'Within Escalation' directly into the ticket view.
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