Znuny4OTRS-CustomerMap
Freeby Znuny GmbHcompany
Visualizes customer locations on a dashboard map using Google Maps, based on ticket history and address data.
The Znuny4OTRS-CustomerMap add-on integrates Google Maps into the Znuny or OTRS dashboard. It enables service teams to grasp the geographical distribution of their customers and ticket activities at a glance. The system utilizes address data (street, city, country) stored in customer user or company profiles to generate coordinates and display them as markers on the map. A particularly useful feature is the color-coded distinction between customers with and without open tickets, facilitating prioritization and route planning for field service. In addition to the dashboard widget, an enhanced full-screen view is available.
Features
Dashboard Widget
Displays customer locations directly on the dashboard using an interactive map widget.
Address-based Visualization
Uses address data (street, city, country) from the customer database for geolocating markers.
Status Color Coding
Customers with open tickets can be highlighted in different colors for better visibility.
Full-screen Map View
Provides a dedicated full-screen map view for more detailed analysis.
Geocoding CLI
A console command allows for efficient background geocoding of the entire customer base.