Reporting & Analytics

A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP API, a PHP form, and R statistics.

Dashboard widget to get an overview of accounted times for the agent.

Official collection of sample Grafana dashboards for visualizing Zammad data via Elasticsearch.

Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.

An OPM module for OTRS Community Edition and Znuny that adds a CSV export button to the CMDB overview.

Integrates the Highcharts library into OTRS/Ligero for advanced data visualization.

Tracks agent activities and page views within the ticket system for auditing and performance analysis.

Automatically calculates ticket solution time and stores it in a dynamic field.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

Zammad extension for generic REST API searches in database tables, ideal for reporting and data exports.

Enables the creation and distribution of customer satisfaction surveys linked to tickets to collect feedback and analyze service quality.

A Singer tap for Zammad that extracts tickets, groups, organizations, and users via the REST API for use in ETL and data integration pipelines.

A time registration and management module for OTOBO that allows booking working hours on projects and tickets.

Prometheus exporter for Znuny to monitor ticket counts, queue statistics, and system health in real-time.

Visualizes customer locations on a dashboard map using Google Maps, based on ticket history and address data.