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Zammad Grafana Dashboards

Free

by Zammad GmbHcommunity

Official collection of sample Grafana dashboards for visualizing Zammad data via Elasticsearch.

This official repository by Zammad GmbH contains a collection of sample dashboards for Grafana. These dashboards enable in-depth analysis of helpdesk data by accessing Zammad's Elasticsearch index directly. Users can visualize key metrics such as ticket volume, processing times, and team productivity in real-time. The dashboards are modular and serve as a starting point for custom reporting requirements. Note: These dashboards require Zammad 4.0 or later and are optimized for Grafana 10.3+.

Features

  • Ticket Overview

    Visualization of ticket trends, status distribution, and escalations.

  • Agent Performance

    Metrics for individual agent and team performance, including response times.

  • Chat Statistics

    Analysis of chat interactions and response rates.

  • CTI / Phone Logs

    Visualization of telephony data from the Zammad CTI log.

  • SLA Monitoring

    Monitoring of Service Level Agreements and deadline compliance.

Categories

Reporting & AnalyticsGrafanaAnalyticsElasticsearchDashboardsZammad Integration

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