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Znuny-PrometheusExporter

Free

by Znuny GmbHcompany

Prometheus exporter for Znuny to monitor ticket counts, queue statistics, and system health in real-time.

The Znuny-PrometheusExporter add-on enables seamless integration of Znuny into modern monitoring stacks like Prometheus and Grafana. It provides a dedicated HTTP endpoint that exports vital ITSM metrics in the Prometheus format. This allows administrators to build real-time dashboards to monitor ticket volumes, queue workloads, escalations, and system performance without needing direct database access. It enhances helpdesk observability and enables proactive alerting for SLA breaches or unusual spikes in ticket activity.

Features

  • Ticket Metrics

    Provides ticket count metrics grouped by state, queue, and priority.

  • Escalation Monitoring

    Monitors SLA compliance and escalation states in real-time.

  • Session Statistics

    Tracks active agent sessions to analyze system workload.

  • Secure Authentication

    Secures the metrics endpoint using a configurable authentication token.

Categories

prometheusmonitoringmetricsGrafanaobservabilityReporting & Analytics

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