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Zabbix-OTRS Integration

Free

by amaurybsouzacommunity

Integration scripts and configuration to connect Zabbix monitoring with OTRS 6 or Znuny.

This project provides a Python-based integration solution for connecting Zabbix monitoring with OTRS 6 or Znuny. The repository contains a Python script (zabbix_otrs.py) that acts as a bridge, using the OTRS Generic Interface (REST) to handle ticket operations. It allows Zabbix to automatically open tickets when a trigger fires and can be configured to update or close them upon status changes. The solution is particularly useful for IT infrastructures requiring seamless alerting between monitoring and the service desk.

Features

  • REST API Integration

    Uses the OTRS Generic Interface (REST) for reliable communication between Zabbix and the ticket system.

  • Automated Ticketing

    Enables automatic creation, updating, and closing of tickets based on Zabbix triggers.

  • Zabbix Media Type XML

    Includes a pre-configured XML file for easy import as a Media Type in Zabbix.

Categories

ZabbixmonitoringIntegrationREST APIautomationIntegrations & API

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