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KIX Kanban

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by KIX GmbHcommunity

A visual workflow management add-on for KIX that enables drag-and-drop ticket assignment and team workload monitoring via Kanban boards.

KIX Kanban provides a clear overview of all tickets and their current status in an agile board view. It allows service teams to manage their workload efficiently using methods like Kanban or Scrum. Key features include drag-and-drop status transitions, visual heat maps to identify bottlenecks, and customizable board views for different teams or service processes. The add-on is seamlessly integrated into KIX Pro and supports agile transformation in service management.

Features

  • Kanban Board

    Visual representation of tickets in columns for a better overview of work progress.

  • Drag-and-Drop

    Easy status changes and ticket assignments via mouse movement.

  • Heat Maps

    Visual representation of team workload to quickly identify bottlenecks.

  • Filtering & Views

    Quick views and filters for specific agents, teams, or ticket attributes.

Categories

KanbanAgileWorkflow VisualizationHeat MapWorkload ManagementWorkflow AutomationDesign & Visual

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