notify_zammad

notify_zammad is a specialized notification plugin for Icinga 2 (and compatible systems) that communicates directly with the Zammad REST API. While Zammad's standard integration often relies on processing incoming emails, this tool provides a much more robust and faster API-based connection. It automatically creates new tickets for monitoring problems, appends internal notes for state changes (e.g., from Warning to Critical), and closes the ticket once the service returns to an 'OK' state. By utilizing custom fields in Zammad, it ensures that notifications are always mapped to the correct host or service ticket.