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Ticket Approval

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by Znuny GmbHcompany

Enables structured approval workflows via email for internal and external users without requiring system access.

The Ticket Approval add-on streamlines decision-making processes within Znuny. Agents can trigger approval requests directly from a ticket. The designated approvers receive an email with the relevant ticket information and links to approve or deny the request. This process does not require the approver to have an agent account or log into the system, making it ideal for external stakeholders or management. The status of the approval is automatically updated in the ticket, and subsequent actions can be triggered based on the decision.

Features

  • Email-based Approval

    Approve or reject requests directly via email links without requiring a system login.

  • Workflow Integration

    Automatically update ticket status and trigger subsequent actions based on the approval decision.

  • External Approvers

    Allows the inclusion of external stakeholders or management in the approval process without an agent account.

Categories

Approvalsworkflowprocess managementEmail IntegrationWorkflow AutomationService Management

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