OTOBO Service Catalog

Free

Provides a visual, category-based service catalog for the OTOBO customer portal for easy IT service requests.

The OTOBO Service Catalog is an extension for the OTOBO customer portal that provides a modern, tile-based view of all available IT and business services. Instead of navigating through complex menus, customers can search, filter, and request services directly via an intuitive interface. The module supports detailed service descriptions, icon assignments, and image integration. Administrators can use ACLs to precisely control which services are visible to which customer users. The extension is fully integrated into the OTOBO framework, allowing a seamless transition from service selection to ticket creation or process initiation.

Features

  • Category-based Navigation

    Organizes all IT and business services into logical categories and subcategories for easy navigation.

  • Visual Support (Icons/Images)

    Allows adding meaningful icons and images to each service to enhance the user experience.

  • Granular Visibility Control

    Precisely controls the visibility of services for different customer groups using Access Control Lists (ACLs).

  • Direct Ticket Integration

    Links services directly to ticket templates or processes to automate service requests.

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