KIX ITIL Practices Add-on

Name: KIX ITIL Practices Add-on
Brand: KIX Service Software GmbH

PinkVerify certified ITIL 4 practices for KIX Pro, including preconfigured workflows for Change, Problem, and Release Management.

The KIX ITIL Practices Add-on extends the KIX Pro system with 16 practices officially certified according to ITIL 4 (PinkVerify/PeopleCert). It provides preconfigured processes, status workflows, and input masks based directly on ITIL best practices. This supports organizations in standardizing their service processes and preparing for audits (e.g., ISO 20000 or ISO 27001). The extension includes Change Enablement, Incident Management, Problem Management, Service Request Management, and IT Asset Management, among others. Due to the deep integration into the KIX core system, users benefit from a consistent data basis in the CMDB and seamless transitions between the various service phases.

Features

Change Enablement
Predefined workflows and screens for controlling standard, normal, and emergency changes.
Incident Management
Structured recording and processing of incidents for rapid restoration of service operations.
Problem Management
Root cause analysis of recurring incidents and provision of workarounds in the knowledge base.
Service Configuration Management
Comprehensive management of assets and their relationships in the CMDB (Configuration Management Database).
Service Catalogue Management
Central directory of all offered services including technical and business details.

Related packages

Deskcenter Management Suite Connector

by KIX GmbH

Integration module for KIX for the automated import of hardware and software inventory data from the Deskcenter Management Suite into the KIX CMDB.

KIX