KIX ITIL Practices Add-on
by KIX GmbHcommunity
A certified add-on for KIX Pro that implements 16 ITIL 4 practices, providing preconfigured workflows, reports, and templates.
The 'ITIL Practices' add-on for KIX Pro 18 is a comprehensive module designed to align IT service management processes with the ITIL 4 framework. It is officially certified for 16 ITIL 4 practices by SERVIEW. The add-on extends the KIX system with a variety of preconfigured elements, including workflows (processes), ticket templates, asset classes for the CMDB, and specialized reports. Covered practices include Incident Management, Change Enablement, Problem Management, Service Request Management, and Service Level Management, among others. By utilizing these best-practice standards, workflows become more transparent, error sources are reduced, and efficiency in the service desk is increased. The module ensures that all necessary information is captured in a process-driven manner and that employees are guided through defined work steps.
Features
16 ITIL 4 Certified Practices
Officially certified by SERVIEW for 16 ITIL 4 practices, including Incident, Change, and Problem Management.
Preconfigured Workflows
Includes ready-to-use workflows for service requests, incidents, problems, and changes (Change Enablement).
CMDB Integration
Predefined asset classes and structures for effective Service Configuration Management (CMDB).
Standardized Reporting
Includes a set of standard reports for measuring service performance and KPIs.