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TicketActionLink

by Znuny GmbHcompany

Adds custom menu entries to tickets and articles to trigger web services and automatically update ticket data based on the response.

TicketActionLink is an extension for Znuny that allows administrators to define custom actions in the ticket and article menus. These actions trigger a web service (invoker) to send data to external systems or start processes. The response from the web service can be used to update the ticket immediately (e.g., setting a state or filling dynamic fields). This enables seamless integration of third-party systems directly into the user interface without agents having to leave the view.

Features

  • Custom Menu Entries

    Allows adding buttons to the ticket and article menus to trigger actions manually.

  • Web Service Integration

    Triggers defined web service invokers directly from the ticket context.

  • Automated Ticket Updates

    Automatically updates ticket attributes like dynamic fields, state, or priority based on the web service response.

  • Configuration & Control

    Supports confirmation dialogs before execution and visibility control via ACLs.

Categories

Web ServicesWorkflow AutomationAPI IntegrationTicket ActionsautomationIntegrations & API

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