ITSM Change Management

The ITSM Change Management package for OTOBO implements the change management process according to ITIL standards. It provides a robust platform for planning, approving, and executing changes to the IT infrastructure. Users can create complex changes, break them down into individual workorders, and control approval workflows via Change Advisory Boards (CAB). Due to deep integration with the OTOBO CMDB, impacts on services and CIs can be assessed directly. The system supports various change types (Normal, Standard, Emergency) and offers extensive search and reporting functions for audit compliance.