ITSMConfigurationManagement
Freeby Znuny GmbHcompany
Provides the Configuration Management Database (CMDB) for Znuny and OTRS, enabling the management of Configuration Items (CIs), their versions, and relationships.
Features
CI Management
Create and manage Configuration Items (CIs) with flexible attribute definitions and versioning.
Relationship Management
Map dependencies between CIs and link them to tickets, changes, and services.
Deployment States
Track asset lifecycles via definable deployment states (e.g., Productive, Repair, Retired).
Search & Reporting
Extensive search capabilities for CIs based on attributes and full-text search.
Related packages
ITSM Core for OTOBO
by Rother OSS GmbH
The foundational package for OTOBO ITSM, providing the essential framework and basic functionality like Service and SLA management.
GeneralCatalog
by Znuny GmbH
A core extension for Znuny and OTRS that provides a centralized management interface for reference tables and dropdown list items used throughout the system.
ImportExport
by Znuny GmbH
A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.
ITSMIncidentProblemManagement
by Znuny GmbH
Implements ITIL-compliant Incident and Problem Management processes, including specialized ticket types, state machines, and impact-priority-urgency matrices.
ITSM Change Management
Provides ITIL-compliant Change Management for OTOBO, enabling structured planning, assessment, and implementation of changes within the IT infrastructure.
ITSMServiceLevelManagement
by Znuny GmbH
Extends Znuny and OTRS with service catalog management and SLA definitions including escalation monitoring.