ShowQueueComment
Freeby Perl-Services.decompany
Displays the queue's comment field in the ticket creation screens when a queue is selected, providing agents with queue-specific instructions.
The 'ShowQueueComment' add-on improves the ticket creation workflow by displaying a queue's comment field directly in the creation screens (Phone and Email). As soon as an agent selects a queue, the stored comment is shown. This is ideal for reminding agents of specific requirements, mandatory fields, or processes that apply only to that particular queue. While Znuny has integrated similar functionality into its core starting with version 6.1, this package remains a reliable solution for older OTRS versions and specific OTOBO environments.
Features
Automatic Comment Display
Displays the queue comment immediately after a queue is selected in the new phone or email ticket screens.
Support for Phone & Email Tickets
Supports both phone and email ticket creation screens in the agent interface.
Queue-specific Instructions
Allows placing important queue-specific instructions or checklists directly in the agent's field of vision.