n8n-nodes-otrs
Freeby Ilham Akbarindividual
n8n community node for integrating OTRS, Znuny, and OTOBO into automated workflows via the REST API.
This package is a community node for n8n that enables the integration of OTRS-based systems into automated workflows. By utilizing the Generic Interface (REST API), users can manage tickets and articles directly from within n8n without writing complex code. It is ideal for low-code automations connecting OTRS, Znuny, or OTOBO with other SaaS applications.
Features
Ticket Management
Allows creating, updating, retrieving, and searching for tickets via the REST API.
Article Management
Supports adding articles (notes/emails) to existing tickets.
Authentication
Supports authentication via Basic Auth or Session IDs of the Generic Interface.
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