ACL for Ticket Checklist

Free

Prevents closing tickets until all checklist items are completed using ACLs.

This extension enhances the Ticket Checklist functionality by providing a custom ACL module. It allows administrators to define rules that restrict ticket state transitions (e.g., preventing 'closed') as long as there are open items in the ticket's checklist. The module is designed as an add-on to the community "Ticket Checklist" module and provides a simple way to ensure process compliance.

Features

  • ACL Integration for Checklists

    Adds a new ACL attribute to use the completion status of ticket checklists as a condition in rules.

  • Workflow Enforcement

    Ensures that tickets cannot be closed as long as there are open tasks in the checklist.

Related packages