Odoo Addon OTRS Som Connexió
FreeOdoo module to integrate Odoo ERP with OTRS/Znuny for lead-to-ticket automation and provisioning data sync.
This Odoo addon facilitates the integration between the Odoo ERP platform and OTRS/Znuny ticketing systems. Developed for the Som Connexió cooperative, it automates the provisioning process by transforming Odoo leads into tickets and synchronizing dynamic field data via the OTRS REST API. The module streamlines the end-to-end workflow from lead acquisition to service provisioning.
Features
Lead to Ticket Conversion
Automatically generates OTRS/Znuny tickets from Odoo CRM leads to streamline the provisioning process.
Field Synchronization
Synchronizes dynamic fields and provisioning status between Odoo and the ticketing system.
REST API Integration
Built on top of the OTRS Generic Interface for robust data exchange via REST API.