Znuny4OTRS-MarkTicketSeenUnseen
Freeby Znuny GmbHcompany
Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.
This package adds the functionality to manually mark tickets or individual articles as seen or unseen in Znuny and OTRS. This is particularly useful for workflow management when an agent has opened a ticket but wants to flag it as 'new' (unseen) again for themselves or others.
The extension integrates seamlessly into the ticket and article menus as well as bulk actions. System configuration options allow defining which view the agent should be redirected to after performing the action.
Note: Starting with Znuny version 7.1.1 and OTOBO version 11, this functionality is integrated into the system core, meaning the separate package is no longer required for those versions.
Features
Mark Ticket as Seen/Unseen
Allows manually toggling the seen status for the entire ticket (all articles) via the ticket menu.
Mark Article as Unseen
Provides a link in the article menu to mark individual articles as unseen again.
Bulk Action Support
Extends the bulk action view with options to mark multiple selected tickets as seen or unseen at once.
Configurable Redirect
Configurable redirection of the agent after marking a ticket.