User Interface

Adds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.

Call and display a single dashboard widget via a direct URL.

Adds buttons to easily move recipients between To, Cc, and Bcc fields.

Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.

Dashboard widget to get a list of tickets I worked on.

A dashboard widget that displays all tickets where the current agent is the owner or responsible.

Enables the use of standard ticket attributes as dynamic fields in OTOBO.

Output filter to show/hide dynamic fields based on ticket attributes like Queue, State, or Type.

Do not show timezone after date, even when user's timezone is different to the OTRSTimeZone.

Mark articles as irrelevant to hide them from the ticket zoom view.

A gamification add-on for Znuny that integrates a prediction game for the UEFA EURO 2024 tournament directly into the ticket system dashboard.

Adds a dedicated menu item and view in the agent interface to display only closed tickets.

Advanced form builder for OTRS-based systems to create structured input masks.

Multi-level service selection (tree view) for OTRS and Znuny.

Quick search for Configuration Items (CIs) directly in the OTRS/Znuny toolbar.

Adds a dropdown to the ticket zoom view to change the ticket owner quickly.

Displays a timer in the ticket zoom view to track time spent and prefill time accounting fields.

Displays warnings when filters are active in the ticket overview to prevent confusion.

Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.

Adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.

Adds an additional toolbar search box for Configuration Items (CIs).

Adds configurable external links to the navigation bars of the agent and customer interfaces.

Enables agents to manually toggle the 'seen' or 'unseen' status for entire tickets or individual articles.

Automatically expands article details (sender, subject, etc.) in ticket zoom.