OTRSClosedTickets
FreeAdds a dedicated menu item and view in the agent interface to display only closed tickets.
OTRSClosedTickets is a lightweight extension for OTRS Community Edition that addresses a common usability gap: the lack of a direct view for closed tickets in the standard navigation. By adding a dedicated 'Closed Tickets' entry to the Ticket menu, agents can quickly review resolved cases without needing to use the complex Search interface. The view automatically filters for tickets in 'closed successful' or 'closed unsuccessful' states.
Features
Menu Integration
Adds a 'Closed Tickets' link to the main Ticket menu for instant access.
Automatic Filtering
Pre-filters the ticket list to show only 'closed successful' and 'closed unsuccessful' states.
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