ArticleUnseen
FreeAdds a ticket article action that allows agents to mark individual articles as unseen, making them appear as new or unread in the system.
The ArticleUnseen add-on provides agents with the ability to manually reset the 'seen' status of specific articles within a ticket. By default, articles in Znuny and OTOBO are marked as seen as soon as they are loaded in the Ticket Zoom view. This plugin adds a 'Mark as unseen' option to the article menu. This is particularly useful for flagging important information for later review or ensuring that the visual indicator for new messages remains active for the agent. The module is fully compatible with the modern, responsive design of Znuny 7 and OTOBO.
Features
Mark Article as Unseen
Adds a button in the article menu of the Ticket Zoom view to reset the seen status of an article.
Status Reset
The article appears as 'new' or 'unread' again for the current agent after the action.
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