OTRS::ForwardQueue
FreeA Perl module and script that monitors a specific OTRS queue via the SOAP API, forwards new tickets to an external email address, and marks them as resolved.
OTRS::ForwardQueue provides a bridge between OTRS and external systems that only accept email. It connects to the OTRS SOAP API, identifies new tickets in a specific queue, forwards the content to a configured recipient, and then performs a state change (e.g., closing the ticket) or moves it to another queue to prevent double-processing. This is particularly useful for integrating with legacy systems or external service providers that do not support API-based communication.
Features
SOAP Integration
Connects to OTRS via the SOAP interface for remote management.
Automated Forwarding
Sends ticket details to external email addresses.
Workflow Automation
Automatically closes or moves tickets after successful forwarding.
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