OTRS-Kernel-Module-TicketAutoAssignment
Freeby Rohit Basuindividual
A Perl module for OTRS that provides automated ticket assignment functionality to distribute incoming tickets among agents.
OTRS-Kernel-Module-TicketAutoAssignment is a Perl-based extension for OTRS 3.3. It introduces a frontend module that handles the logic for automatically assigning tickets to available agents. This helps in reducing the manual effort required by dispatchers and ensures a faster response time by getting tickets into the right hands immediately. The module is provided as a standard Perl distribution via CPAN.
Features
Automatic Assignment Logic
Implements logic to identify and assign tickets to agents automatically.
Frontend Integration
Integrates directly into the OTRS web interface as a kernel module.
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