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OTRSHelperScripts

Free

by Znuny GmbHcompany

A collection of useful CLI scripts for the administration and maintenance of OTRS and Znuny systems.

OTRSHelperScripts is a collection of Perl and shell scripts maintained by Znuny, developed over years to assist administrators. These scripts complement the standard CLI tools of OTRS and Znuny, providing specialized functions for maintenance tasks that are not available via the web interface. This includes bulk ticket deletion, database issue diagnostics, and ticket history optimization. The scripts are particularly useful for system administrators managing large instances or preparing for migrations.

Features

  • Database Diagnostics

    Scripts to verify database consistency and integrity.

  • Ticket Management (CLI)

    Allows deleting tickets via the command line by ID or ticket number.

  • History Cleanup

    Tools to prune or reorganize ticket history for performance optimization.

  • Mail Troubleshooting

    Utilities for troubleshooting mail fetching and processing issues.

Categories

scriptsCLIMaintenancePerlDatabasecleanupMaintenance & ToolsAdministration

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