Administration

Adds a "copy" link to the template management in the admin area.

A collection of custom OTRS modules, configurations, and scripts for the CLARIN-D helpdesk, featuring a SOAP API, a PHP form, and R statistics.

Adds a visualization of the database schema as an Entity-Relationship (ER) diagram directly within the administrative interface.

A generic framework for importing and exporting objects such as tickets or configuration items in formats like CSV or XML.

Dynamic field to select OTOBO agents with filtering options for groups and roles.

Command-line tool and Perl API to install OPM packages into Znuny, OTOBO, and OTRS.

Extends the OTRS/Znuny console with powerful commands for SysConfig, filters, and users.

CSV-based import and export of customer users for OTRS, Znuny, and OTOBO.

Disables the 'OTRS Business Solution' upgrade notifications and advertisements within the OTRS Community Edition user interface.

A module for OTRS and Znuny that tracks and displays the history of changes made in the System Configuration (SysConfig).

Tool to clone or migrate an OTRS/Znuny database to a different RDBMS (e.g., MySQL to PostgreSQL).

A diagnostic tool that performs simple database benchmarks to evaluate system performance.

A collection of useful CLI scripts for the administration and maintenance of OTRS and Znuny systems.

Adds a news management system to the ticket system for internal announcements and product updates.

Adds a snippet management feature to the administrative SQL box, allowing administrators to save and reuse frequently used SQL queries.

OTOBO admin plugin that automates full-instance backups, off-site sync, retention, encryption and one-click restore without SSH.

A collection of Python-based helper scripts for Zammad, providing utilities for administrative tasks and system management.

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

Helper package to optimize Znuny for operation in container environments (Docker/Kubernetes).

Guide and code snippets for adding custom fields to customer user profiles in Znuny and OTRS CE.

Adds configurable external links to the navigation bars of the agent and customer interfaces.

Integrates the official Znuny package repository into OTRS and Znuny for easy access to add-ons.