AdminTemplateCopy
FreeAdds a "copy" link to the template management in the admin area.
This package adds a "copy" link to the template management (Standard Responses) in the OTRS/Znuny admin interface. It allows administrators to duplicate existing templates with a single click. This is particularly useful when creating multiple similar templates, saving time on manual entry of names, subjects, and text. The module integrates seamlessly into the existing admin interface and improves efficiency when configuring communication templates.
Features
Copy link in template overview
Adds a direct link to copy an existing template in the admin overview.
Duplicate template data
Automatically fills the new template form with the name, subject, and text of the original.
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