Znuny / OTRS CE - Add Additional Field For Customer User Profile (Guide)
Checked by AI · 31 Oct 2026 Freeby Mohd Azfarindividual
Guide and code snippets for adding custom fields to customer user profiles in Znuny and OTRS CE.
This resource provides a comprehensive guide and code examples for administrators of Znuny (LTS and Features) and OTRS Community Edition. It describes the process of extending the customer user database schema and mapping in `Config.pm` to integrate additional attributes (Dynamic Fields). This allows for the display and management of specific customer information in both the agent and customer interfaces without relying on complex third-party modules. The guide covers database backend configuration as well as the necessary adjustments in the System Configuration (SysConfig).
Features
Manual Schema Extension
Detailed instructions for extending the customer user mapping in the OTRS/Znuny database.
Config.pm Integration
Provision of code snippets for Kernel/Config.pm to integrate additional attributes.
Dynamic Field Support
Guidance on using dynamic fields as customer user attributes in various views.