MA
Mohd Azfar
individual Malaysia
Mohd Azfar is a developer and community contributor specializing in the Znuny and OTRS ITSM platforms. He develops and maintains various open-source plugins, including dynamic field widgets, process management enhancements, and notification integrations for Telegram, Slack, and Microsoft Teams.
Services & Support
Custom plugin development
Veröffentlichte Pakete
OTRS-Custom-SQL-Statistic
by Mohd Azfar
OTRS custom statistic module based on SQL.
Free
Customer ITSM Config Item Overview
by Mohd Azfar
Adds an ITSM Config Item overview to the customer portal.
Free
OTRS Ticket Auto Allocation
by Mohd Azfar
Automatically assigns incoming tickets to agents based on group membership and queue.
Free
OTRS Ticket Notification to Telegram Group
by Mohd Azfar
Send OTRS ticket notifications to specific Telegram groups based on the ticket's queue.
Free
Znuny / OTRS CE - Add Additional Field For Customer User Profile (Guide)
by Mohd Azfar
Guide and code snippets for adding custom fields to customer user profiles in Znuny and OTRS CE.
Free