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Customer ITSM Config Item Overview

Free

by Mohd Azfarindividual

Adds an ITSM Config Item overview to the customer portal.

This add-on enhances the OTRS or Znuny customer portal by providing a dedicated overview for ITSM Configuration Items (CIs). It allows customers to view all assets assigned to them from the CMDB directly within the portal. This improves transparency and enables users to retrieve information about their hardware, software, or other managed resources without needing to contact support. The extension utilizes standard OTRS/Znuny linking mechanisms to ensure that only relevant data is displayed to the logged-in customer.

Features

  • Customer Portal Integration

    Adds a new menu item to the customer portal, allowing customers to access their Configuration Items directly.

  • User-specific Filtering

    Automatically filters CMDB data so that customers only see CIs explicitly linked to their user account.

  • CI Detail View

    Allows customers to view details and attributes of assets assigned to them (e.g., hardware or software).

Categories

CMDBCustomer PortalAsset ManagementConfig ItemKundenportal

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