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Znuny4OTRS-AdvancedDynamicFields

Free

by Znuny GmbHcompany

Provides a centralized drag-and-drop interface to easily configure the visibility and order of dynamic fields across various ticket and communication screens.

This extension significantly simplifies the management of dynamic fields in Znuny and OTRS CE. In a standard installation, administrators must laboriously maintain the visibility and order of dynamic fields for each individual screen (e.g., Phone Ticket, Email Ticket, or various action dialogs) via the System Configuration (SysConfig). Znuny4OTRS-AdvancedDynamicFields provides a visual drag-and-drop interface instead. Fields can be arranged and activated globally or specifically for certain screens. This not only reduces administrative overhead but also minimizes the risk of configuration errors in complex setups with many dynamic fields. Note: In Znuny 7, this functionality has been largely integrated into the core (Dynamic Field Screens).

Features

  • Centralized Management

    Allows the configuration of multiple ticket screens from a single, centralized interface.

  • Drag & Drop Interface

    Intuitive reordering of dynamic fields using drag-and-drop.

  • Visibility Toggle

    Easily show or hide fields per screen without manual SysConfig changes.

  • Standard Screen Support

    Supports standard screens like AgentTicketPhone, AgentTicketEmail, and AgentTicketActionCommon.

Categories

Dynamic FieldsUI EnhancementConfigurationDrag and DropAdministrationDesign & Visual

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