Auto-Replies to All Email Recipients

by Znuny GmbHcompany

Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.

By default, Znuny only sends automatic replies to the sender of an email. This add-on closes that gap by extending the auto-response system to cover all recipients of the incoming email. The add-on introduces a set of new auto-response types — "to all" variants of every standard type: auto reply to all, auto reject to all, auto follow up to all, auto reply/new ticket to all, and auto remove to all. These are configured the same way as standard auto-responses and assigned to queues through the existing auto-response administration. The "to all" behavior only activates when there are at least two addresses across the To and Cc headers, so single-sender emails continue to behave exactly as before. All of Znuny's standard safeguards apply: loop protection, system address filtering, and the SendNoAutoResponseRegExp pattern are all respected for each recipient individually.

Features

  • Multi-recipient auto-replies

    Sends automatic acknowledgments to all original recipients (To and Cc).

  • New Auto-Response Types

    Introduces new response types like 'auto reply to all' and 'auto follow up to all'.

  • Queue-Level Control

    Allows precise control over which queues use the extended behavior.

  • Safety Mechanisms

    Respects loop protection, system address filters, and SendNoAutoResponseRegExp.

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