Productivity

Enhances attachment handling with image previews, bulk ZIP downloads, and the reuse of attachments from existing articles.

Adds an icon to copy the ticket number to the clipboard in the ticket zoom view.

Dashboard widget to get a list of tickets I worked on.

Integrate external systems with Znuny using a single API endpoint for ticket operations based on external reference numbers.

Adds a dropdown menu to close tickets with a single click using predefined templates for articles and states.

Modular RAG service for OTOBO AI features (response suggestions & chat).

Automatically maximizes popup windows in the OTRS/Znuny agent interface.

Scans outgoing emails for attachment-related keywords and alerts the user if no file is attached.

Adds a reply button to the ticket zoom screen that opens a predefined response template.

Quick search for Configuration Items (CIs) directly in the OTRS/Znuny toolbar.

Enables the creation of professional PDF documents from tickets using customizable templates, supporting both manual and automated generation.

Adds a checklist to the ticket zoom view to track tasks within a ticket.

An OmniFocus plug-in to synchronize assigned Zammad tickets with your personal task manager.

Adds the ability to download all attachments of a ticket or an individual article as a single ZIP archive.

Extends the automatic acknowledgement system to send responses to all recipients (including CC) of an incoming email.

Professional extensions and customizations for Znuny, OTOBO, and OTRS Community Edition.

Adds a 'Quick Close' button to close tickets instantly with predefined settings and optional articles.