OTRS-Client
Freeby Gregor Tudanindividual
A low-level Java client library for interacting with OTRS and Znuny via legacy RPC and SOAP interfaces.
OTRS-Client is a Java-based library designed to facilitate communication with OTRS and Znuny systems using their legacy SOAP and RPC interfaces. It provides a straightforward way for Java and Groovy applications to perform common operations such as ticket creation, searching, and updating without having to manually construct XML requests. It is particularly useful for integrating legacy systems or older OTRS installations where the modern REST API is not available or preferred. The library is commonly integrated via JitPack.
Features
Legacy Protocol Support
Full support for the original OTRS SOAP and RPC (Remote Procedure Call) interfaces.
Ticket Operations
Comprehensive methods for TicketCreate, TicketGet, TicketSearch, and TicketUpdate.
Article Management
Ability to add articles and notes to tickets via the API.
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