python-otrs
FreeA Python library for interacting with the OTRS Generic Interface via SOAP, enabling programmatic management of tickets and FAQ entries.
python-otrs is a Python wrapper for the OTRS Generic Interface. It allows you to interact with OTRS (and compatible systems like Znuny and OTOBO) using the SOAP protocol. The library abstracts the complexity of SOAP requests and provides a clean, Pythonic API for common tasks such as ticket creation, searching, and FAQ management. It is particularly useful for automating workflows or integrating third-party systems into an ITSM environment.
Features
Ticket Management
Allows creating, updating, retrieving, and searching for tickets via the SOAP interface.
FAQ Management
Supports access to FAQ entries, including retrieval and searching.
Session Management
Handles authentication and session creation for interacting with the Generic Interface.