CustomerWarnAndErr
FreeDisplay warnings or error messages for specific customers in ticket screens.
CustomerWarnAndErr is an extension for Znuny and OTRS that allows administrators to display specific warning or error messages when an agent interacts with a customer. By mapping customer attributes (like a 'status' field or 'payment_balance') to specific messages, agents are immediately notified about important customer contexts, such as credit blocks, VIP status, or technical requirements, directly within the ticket creation and zoom views. This enhances service quality and prevents mistakes when handling critical customer requests.
Features
Customer-based Alerts
Allows defining conditions based on customer data fields to trigger warnings or errors.
Ticket Screen Integration
Displays warning and error messages prominently in the Ticket Zoom view and during ticket creation.
Flexible Configuration
Extensive configuration options via SysConfig to customize messages and conditions.
Related packages
Customer Multi Tenancy
Enables the assignment of customer users to multiple customer companies in OTOBO.
Free
CustomerSelfRegistrationCreateTicket
Automatically creates a ticket when a new customer user registers.
Free
HideDynamicFields
Output filter to show/hide dynamic fields based on ticket attributes like Queue, State, or Type.
Free