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Rocket.Chat Integration for OTOBO & Znuny

Free

Connects OTOBO and Znuny with Rocket.Chat for ticket-specific chat channels and real-time collaboration.

The Rocket.Chat integration for OTOBO and Znuny enables seamless real-time communication within the ticket system. Agents can open a private Rocket.Chat channel for any ticket to quickly resolve complex issues with colleagues or customers. The extension handles the automatic invitation of relevant persons based on ticket roles. Once the process is complete, channels can be archived to maintain clarity in the chat system. Originally developed by the IT department of the University of Augsburg, the package is now a well-established part of the OTOBO ecosystem.

Features

  • Ticket-specific Channels

    Automatically or manually creates a dedicated Rocket.Chat channel for a specific ticket directly from the ticket zoom view.

  • Member Synchronization

    Automatically synchronizes ticket owners, involved agents, and customers with the Rocket.Chat channel.

  • Channel Archiving

    Allows for the archiving or deletion of channels once the associated ticket is closed.

Categories

Rocket.ChatChat IntegrationCollaborationReal-time CommunicationMessagingIntegrations & APICommunication

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